Privacy Policy
This mobile application (this "App") has been developed and is operated by Bayer HealthCare LLC ("Bayer", "we", "us" or "our").
Bayer is aware that your privacy and the security of your personal information is an important concern and we therefore take the protection of your personal information very seriously. This policy sets out the basis on which any personal information you provide to us or that we collect from you will be processed and to inform you about our security measures ("Privacy Policy").
This Privacy Policy and our
By downloading and registering to use this App you are consenting to the processing of your personal information by Bayer as described in this Privacy Policy. This includes the processing of your health-related information in connection with your diabetes care management through this App. Please do not download or use this App if you do not wish for your personal or health-related information to be processed through this App.
Ascensia Business Sale: Please note that Bayer has recently sold its Diabetes Care business to Panasonic Healthcare, with the backing of KKR, and the sale is expected to occur in early 2016. Panasonic will operate the business under the new name of Ascensia Diabetes Care.
After the business sale, the information Bayer holds about you, including any health-related information, will be transferred to Ascensia. Ascensia will continue to process your information for purposes consistent with this Privacy Policy and Ascensia will issue its own policy shortly after the sale closes. For further information, please contact us at: bayerascensiainfo@bayer.com
Collection of Personal Information
We may collect and process the following information about you:
- You may give us information about you when downloading, registering for or using the App. You may also provide us with personal information through the completion of forms or by sending e-mails, as part of an order for products or services, where you have inquiries or requests or when you report a problem with the App and similar situations in which you have chosen to provide information. The information you give us may include your name, gender, email address, date of birth, authentication details and other registration information, including your chosen password for a user account.
- Bayer will also process information collected via or input into the App related to your diabetes management, condition of health and your blood glucose monitor. This may include details relating to your diabetes type, medications, insulin, food consumption and exercise regime, your hospital(s) address and hospital attendance dates, health care practitioner (HCP) reports, blood glucose readings, A1c data, and meter model number, serial number and settings.
- Technical information, including the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system and software version number, IP address, the type of mobile browser you use, country and language code and time zone setting.
- We will also collect information relating to your use of the App, such as any meter errors, log files and Bayer administration data so that we can ensure good operation of the App.
You are not required to provide your personal information as a condition of using the App, except as may be necessary to download and/or use the App.
Use of Personal Information
We use personal information in the following ways:
- to provide you with the App, and notify you of any changes;
- to administer and continue to develop and improve the App, as well as ensure that content is presented in the most effective manner;
- to carry out internal operations such as troubleshooting, data analysis, testing, research, and for statistical and survey purposes;
- to allow you to participate in interactive features of the App, when you choose to do so;
- as part of our efforts to keep the App safe and secure;
- to measure or understand the effectiveness of any advertising we may serve to you and others, and to deliver relevant advertising to you; and
- to make suggestions and recommendations about products or services that may interest you.
Bayer HealthCare may also create, access, retain, use, and disclose to third party researchers, aggregated, anonymised or de-identified data derived from the App’s services for the purposes of research to evaluate how the App and its cloud services are provided and used, to evaluate performance or impact on users (including based user demographics, such as geography), to evaluate performance and interface with blood glucose monitors, to enhance the functionality and features of the App and/or the cloud services, to validate App upgrades, or for product development.
Marketing
We may also use your information to provide you, or permit selected third parties to provide you, with marketing material:
- on products and services that you request from Bayer, or that we feel may be of interest to you; or
- on other products and services we offer that are similar to those that you have already purchased or enquired about.
If you are an existing customer, we will only contact you by e-mail or SMS with information about similar products and services. If you are a new customer, and where we permit selected third parties to use your information, we (or they) will contact you by e-mail or SMS only if you have consented to this
If you do not wish to receive marketing messages you will be provided with an opportunity to opt out in each communication you receive. Alternatively, you can opt out at any time by contacting us at: [Insert contact information]
Disclosure of Personal Information
Bayer will only disclose personal information to others:
- that are within the Bayer corporate family;
- with your consent;
- in connection with the operation of the App, Bayer’s marketing efforts or in response to a request by you;
- in order to comply with any legal or regulatory obligation or request;
- in the event of a sale or purchase of any Bayer business or asset, in which case personal information may be disclosed to a prospective seller or buyer;
- in order to enforce or apply our Conditions of Use or other agreements or to investigate potential breaches; or
- to protect the rights, property or safety of Bayer, it’s customers, or others.
We may also send data to you via App notifications, reminders or alerts to inform you of new developments of which we believe you should be aware. You can manage push notifications in your mobile device’s settings.
Sharing Data with HCPs and others
The App may provide you with an option to export files from the App to a cloud account should you wish to do so. If you do choose to share your personal information with your HCP or others, please take care when doing so ensuring that the information is only shared with intended persons. Please note that such sharing of your personal information is at your own risk and Bayer is not responsible for protecting the information that you choose to communicate with others via the App, or for the actions of those recipients of your information.
Where you choose to share any of your data on the App or stored in the cloud services with any third party, including your HCP, doctor or other medical provider, Bayer is not responsible for the manner in which that third party uses the data, including where any third party seeks to use your data for research, including any clinical studies. Where you decide to share your data it is solely at your own risk. We recommend that you exercise caution when deciding to share your data with any third parties.
Storage of Personal Information
Personal information may be transferred, stored, and processed in a destination outside the European Economic Area (“EEA”) on a cloud computing system where the data servers are located in the United States or Asia. It may also be processed by staff operating outside the EEA who work for Bayer or one of our third party providers and are engaged in operation of the App. By submitting your personal information to Bayer or downloading and using the App, you agree to this transfer, storing or processing of your personal information.
Bayer implements appropriate administrative, technical and physical safeguards reasonably required to protect the confidentiality, integrity and availability of the personal information processed by Bayer in connection with the App. We will take all steps reasonably necessary to ensure your personal information is treated securely and in accordance with this privacy statement.
Unfortunately, the transmission of information via the internet is not completely secure. Although Bayer will do its best to protect your personal information, we cannot guarantee the security of your information transmitted to the App and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Access Rights
Where permitted by law, you may request access to personal information we hold about you by contacting Bayer at [Insert contact information]. We will process that request in line with any local laws and our policies and procedures in place for dealing with such requests.
California Privacy Rights
California law permits California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that were shared and the names and addresses of all third parties with which we shared information in the preceding calendar year. At this time, we do not share personal information with third parties for their own direct marketing purposes so this requirement does not apply to us.
n addition, under California law, website operators are required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers with the ability to exercise choice regarding the collection of personally identifiable information over time and across third party websites and apps, to the extent the operator engages in that collection. At this time, we do not track your personal information over time and across third-party websites and apps. This law also requires website and app operators to disclose whether third parties may collect personal information about their users' online activities over time and across different websites and apps when the users use the operator's website or app. We do not knowingly permit third parties to collect personal information about your online activities over time and across different web sites and apps when you use this App.
Use of Cookies and Similar Technologies
Cookies are small text files that can be placed on your device that uniquely identifies your browser or device. We use cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use App and to provide features to you. Cookies and similar technologies also allow us to optimize and simplify the App’s use.
By downloading and using the App, you are agreeing to Bayer’s use of cookies. We use the following cookies:
Analytics Data Logging
The App collects small bits of information from your device in order to track information, such as data about how you use the App and information about problems that might occur.
This analytics data may be transmitted to the cloud and allows us to optimize and simplify the App’s use.
You can block cookies by activating the setting on your mobile browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to use all or parts of the App.
Children
In light of the importance of protecting children’s privacy, we do not collect or process any information relating to an individual whom we know to be under 13 years old without the prior, verifiable consent of his or her legal representative or guardian. Such legal representative or guardian has the right, upon request, to view the information provided by the child and/or to require that it be deleted. If you are a legal representative or guardian with any concerns regarding your child’s personal information in connection with the App, please contact Bayer at [Insert contact details].
Changes to this Privacy Statement
Any changes to this privacy statement in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy statement.
Contact
Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to:
[Insert contact details]